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FAQs

Every bracelet you purchase from Uncle Straps will contain the bracelet, a pair of end links and at least 1 pair of spring bars.  If you have purchased a bracelet with a clasp, it will also include an Uncle Straps clasp.

Every rubber strap you purchase from Uncle Straps will contain the 2 strap halves, a buckle and a pair of spring bars that match the size of the strap you ordered.

FAQ

Shipping Rates

All shipping times displayed are *estimates* only, and I cannot personally guarantee or compensate for the speed of the shipping service once it leaves Uncle Straps.

  • Domestic - USA Nationwide Flat Rate: 
    • $4.95 - USPS First Class (4-6 business days)
    • $9.50 - USPS Priority Mail
    • $9.75 - FedEx 3 Day
  • International - Worldwide Flat Rates:
    • $14 - International Priority (2-4 weeks) 
      *not available for all destinations
    • Variable pricing - FedEx International Priority (3-5 business days)

Processing, Tracking & Insurance

Please allow 1-2 days for processing time.  All of our shipping options include tracking and insurance. First Class International may have limited tracking options depending on destination. 

PLEASE NOTE: If you are an international customer and you chose International Priority as the carrier, it is common for the package to sit for 2-3 weeks at a distribution center in Los Angeles. Nothing is wrong and it is not lost. This is where they wait for flights. If you prefer something faster, please select Fedex, which is 3-5 days to your door.

Undelivered Packages

If the postal service marks your package as delivered but you did not receive it, please contact me ASAP.  If Uncle Straps is not alerted within 7 days of non-delivery, we will not be able to assist in locating the package or provide a refund.

Customs

Please note that all customs fees, import taxes, tariffs, and duties are the sole responsibility of the purchaser. These charges are determined by the customs agency of the destination country and are not included in the purchase price or shipping costs listed at checkout.

We have no control over these fees and cannot provide estimates, as they vary by country and order details. It is the purchaser's responsibility to be aware of and comply with their country's customs regulations.

By placing an order with us, you acknowledge and accept responsibility for any customs or import fees incurred. If these fees are declined or unpaid, resulting in the package being returned to us, any additional return shipping costs or associated fees will be deducted from your refund.

PLEASE NOTE:  I am aware that many countries charge a large import fee on top of the purchase price.  Because the fees are based on the price of the item, it is advantageous for buyers to request a lower price recorded on the customs form. However, I cannot alter the price. In the U.S. it is considered a crime (mail fraud). Thank you for understanding. 

Yes!  Every day, I ship packages all over the world.  The quickest way to find out if I ship to your location is to go through the checkout process and enter your address.  This will provide you with accurate prices and time estimates.

Please be aware that international packages may be subject to local taxes and import fees.

For more details on shipping, prices and services offered, take a look at the Shipping Policy.

Are you looking to start a return or need product support?  If you would like help with a product you received, or if we sent you the incorrect items, please reply to this email with more details.

If you've changed your mind and wish to return your items, please just follow these steps:

  1. Print out this email and include it with your return.
  2. Update any information in the Return Details below that is incorrect, and add any relevant notes about your return
  3. Ship the item back to us with tracking (address below) in a bubble envelope (First Class preferred to save you money)

    Uncle Straps
    4400 W Riverside Dr.
    Ste. 1102711
    Burbank, CA 91505

If you are returning a bracelet, please note that a 15% restocking fee is assessed if the bracelet has been sized or if the plastic has been removed. We process returns about once a week. It's very important to include the printed paper with the correct information below, without it your return may be significantly delayed or unable to be completed. Thank you!

~* RETURN DETAILS *~

Customer Name: 

Customer Email: 

Order #:

Customer Notes: [WAS YOUR ITEM DAMAGED/DEFECTIVE?]

We sell replacement buckles for most of our straps, and we sell replacement keepers for almost all of our rubber straps.

You can find our available buckles here and our replacement keepers here.


RNS, or "Returned New Stock", bracelets are items that were returned because the customer changed their mind or did not like the fit.  They cannot be sold as new since most of them were sized or tried on at some point.  The items are not damaged or defective in any way, and offer customers a great chance to save on a like-new bracelet.


Bracelet Compatibility

We get many questions about bracelet compatibility every day, but given the sheer number of watches out there, we don't have time nor means to test each model. Every model number we have confirmed is listed on the site, and each bracelet page lists all confirmed models. If you do a search for your model number on the website, any compatible bracelet will show up. If there are no results, we unfortunately don't have any further insight and are generally unable to respond to questions about specific models.

As a general rule, it's incredibly rare for a bracelet with solid end links to fit a different model, as the spring bar hole location and case geometry must match exactly. It is occasionally possible for hollow end link bracelets of the same lug width to work with other watches, as the hollow end links can be bent to accommodate different thicknesses. However, we can't guarantee any fit we don't have listed.

https://unclestraps.com/search

Yes, you can find those here:

https://unclestraps.com/collections/bracelets-for-the-bb58-gmt

We also have a half link that will work with the stock bracelet, which you can find here:

https://unclestraps.com/collections/black-bay-58/products/tudor-bb58-1-2-link-for-stock-bracelet

While we don't make a specific bracelet for the SPB15x Baby Alpinist models, we have confirmed that they are compatible with our SARB017 Alpinist bracelets as long as you use thinner spring bars.

Take a look at the bracelets on the following page, and make sure to read the details under "Compatible Models" on the product pages carefully to ensure a good fit.

https://unclestraps.com/collections/sarb-alpinist-1

We have heard conflicting reports about the fit of our SRPK bracelets with the Snoopy.  However, it seems that in most cases there is a noticeable gap between the bracelet and the case and so this is not a match.

No, our SPB147 (and other models) bracelets do not work on the SPB453 (and other 45x models).  The cases are different.

The good news is that we are working on bracelets for these, so stay tuned!

From time to time, we are asked if customers can use their Seiko, Omega, Tudor or Rolex clasp covers on their Uncle Straps bracelet clasps.  Unfortunately, we do not have any insight into this, as we have not tested OEM clasp covers on our bracelets.  There may be some combinations that are compatible, but we have no way of knowing.

We do sell a few of our own clasp covers to use on OEM bracelets, which you can find by searching the website.

We do not have a bracelet for that model, but some customers have found a creative solution that looks good.  You can find details about what you need to purchase here:

https://www.instagram.com/p/C77f9rHSSYf/?img_index=1

If you purchase one of our "no clasp" bracelets, you do not need a conversion kit or link to use your OEM clasp with the bracelet.  You will be able to install the OEM clasp right away, without any modification or extra parts as long as the bracelet purchased from us is a "no clasp" bracelet.

The conversion kits are made to convert one of our Uncle-clasp bracelets into a bracelet that can be worn with an OEM clasp.  We do not sell conversion kits for all of our bracelet options, so this may not be possible in every scenario.

Troubleshooting

If you're having trouble removing links from your bracelet, there are a few things to check.  Even if you have done this before, it's worth reading through these steps as we find that 95% of the time these are the answer to issues.

  • First, determine if your bracelet uses screws or split pins.  The head of a split pin can look deceptively like a screw head, and in most cases this is the issue.  Most of our bracelets use split pins, though some use screws.

    • If your bracelet does use a split pin, you would need a pin remover tool to remove links. Look at the inside of your bracelet and you should see some arrows indicating which direction the pins must be pushed out of the bracelet first. It is important to only go this direction, as the split end of the pin expands as it is removed, and one side of the bracelet has larger holes.

    • If your bracelet uses screws, you would need a 1.4mm screwdriver, which you can find here.

If you're having trouble with your end links fitting the case, there are a few things to try before contacting support:

  • First, ensure your watch is listed as a compatible model on the product page for the bracelet you're purchasing.

  • If you're installing solid end links and one side is having trouble, try swapping that one onto the other side of the case.  Sometimes slight variance in where the lugs are drilled can mean that an end link will work on one side and not the other.  You'd be surprised how often this solves the issue!

  • If you're installing hollow (aka, "standard") end links, they may require some pressure to press the spring bar into place.  Hollow end links have more flex and allow for this pressure, so gently and firmly press the middle the end link from the inside of the case until the spring bars snap into place.

If you're having trouble using a discount code, the following steps may help:

  • First, please make sure the items in your cart are not already discounted through a bundle deal.  The bundles auto-apply a code to your order, and since you cannot use more than 1 coupon code, adding a second one will not work.
  • Second, if you have signed up for the 10% off code and have not received an email with the code within the hour, please check your spam folder.  We often find that the email containing the code is in spam.
    • If you still have not received the code, please email us and we will investigate

Order Info

If you are unable to track your order, there are a few things that could be going on:

  • First, we ask for 1-2 business days to pack and ship your order.  If you do not yet have a tracking number, it's likely that we have not yet shipped the item.  If it's been longer than 48 business hours, try checking your spam folder before contacting us, as sometimes these order update emails can be sent to spam.  You can also use the chat feature on the website to locate your order and retrieve the information.
  • Second, there is a often a delay between the printing of the label and the scan by the courier upon receiving the package.  If you are able to view your tracking, but the status is vague, it is possible that the package is en route to the courier.
  • Third, if you are an international customer, it is not uncommon for the tracking to be quite vague until the item arrives in the destination country.

We get it, sometimes you make a mistake or need to add something as soon as you complete your purchase.  We try to remain flexible, and if we're able to modify your order before it is packed, we will do our best.

Please send us an email with the request and specify exactly what you need changed or added, so that we can make the adjustment and catch it before it goes out.

If for some reason we are unable to, we will let you know.

Our return policy allows for returns for unused products purchased in the last 30 days.  If you are having issues with your product, please contact us first as we would love to help you enjoy the item you ordered.

If you prefer to return it, pllease just follow these steps:

  1. Print out this email and include it with your return.  
  2. Update any information in the Return Details below that is incorrect, and add any relevant notes about your return
  3. Ship the item back to us (address below) in a bubble envelope (First Class preferred to save you money)

Uncle Straps 

4400 W Riverside Dr.

Ste. 1102711

Burbank, CA 91505


If you are returning a bracelet, please note that a 15% restocking fee is assessed if the bracelet has been sized or if the plastic has been removed.  We process returns about once a week.  It's very important to include the printed paper with the correct information below, without it your return may be significantly delayed or unable to be completed.  

Thank you!


Unfortunately we are not set up for exchanges at this time.  The best option would be to return your item for a refund, and in the meantime you can order the item you would like from the store.

Please note that all customs fees, import taxes, tariffs, and duties are the sole responsibility of the purchaser. These charges are determined by the customs agency of the destination country and are not included in the purchase price or shipping costs listed at checkout.

We have no control over these fees and cannot provide estimates, as they vary by country and order details. It is the purchaser's responsibility to be aware of and comply with their country's customs regulations.

By placing an order with us, you acknowledge and accept responsibility for any customs or import fees incurred. If these fees are declined or unpaid, resulting in the package being returned to us, any additional return shipping costs or associated fees will be deducted from your refund.

If you would like to return your item, the best practice is to accept the package, email us for return instructions and then mail it back to us.  

We realize sometimes that it is easier to simply refuse the package and allow it to be sent back to us for a refund, however that can have unintended consequences:

  • If you have chosen FedEx, your refused package will not be returned but will instead be destroyed.  As a result, we will not be able to issue a refund.

  • If you have chosen International Priority, you can refuse the package and it will be sent back to us.  However, this process is *very* slow, and it often takes up to 3 months for us to receive back your package.  Therefore, the refund will be significantly delayed.


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